Riverbed support for 2 devices coming in at almost $10k. Big boss fell over and has put his foot down now :twitch: Doesn't see that they are a critical business need.
With Cisco gear you can get them covered by a reseller - does anything like that exist for Riverbed hardware? I don't mind going through a 3rd party for that.
I checked Curvature, but they do not list Riverbed hardware. There must be somebody trying to make a buck on it though...
Thanks for checking. I think I'm over a barrel. I can only get approval to cover one (out of two) appliance :twitch:
Coverage for only one? Then make it the HA secondary. That way, if the primary fails, you just buy a new one. If the secondary fails, you get that fixed so you know you have a backup for the primary.
That made so much sense to me, I should be a manager... someone shoot me now...
I found a third party support vendor for Riverbed:
https://www.xsnet.com/supported-oems-cisco-juniper-brocade-f5-nortel-avaya-enterasys-networks
I'm not seeing any others, so I'm guessing Riverbed's lawyers stay pretty busy...
Quote from: deanwebb on June 26, 2017, 09:55:10 AM
Coverage for only one? Then make it the HA secondary. That way, if the primary fails, you just buy a new one. If the secondary fails, you get that fixed so you know you have a backup for the primary.
That made so much sense to me, I should be a manager... someone shoot me now...
Spot on! I have been managing my smartnets similar this year. With the smart nets, primary unit has 24x7x4 and the backup unit is covered under 8x5NBD or not at all.
Quote from: mlan on June 26, 2017, 03:12:52 PM
I found a third party support vendor for Riverbed:
https://www.xsnet.com/supported-oems-cisco-juniper-brocade-f5-nortel-avaya-enterasys-networks
I'm not seeing any others, so I'm guessing Riverbed's lawyers stay pretty busy...
mlan thanks so much mate! I will give them a call.
In any case I think I should start looking at buying support again at around year 3 of ownership :XD: