Buggy app issues have been ongoing since Cisco Spark days and the same bugs continue today across different organisations and devices. "Different organisations and devices" is meant to describe my job roles moving through different customers and different employers and positions. Meaning there is absolutely no relation between devices, internet connections and so on.
Unable to share screen in a meeting effectively. Visitor to the customer arrived to give a presentation so I went to help get them connected to the meeting from their Mac. Procedure is really really simple:
1. install webex teams app
2. open the app
3. join meeting as guest
4. click share button to share content (choose content then click share)
5. outcome
Unfortunately in all attempts, the outcome is not as expected.
What happens instead is:
share desktop = shares the wallpaper of the screen only, no icons or windows displayed.
share powerpoint = shares a full screen which is all a single white/grey colour.
Messing around, closing the app, resetting the app, retrying consumed around 20 minutes of absolute time wastage. This is more than enough time to use microsoft teams to join a meeting and share content.
And then to top it off, webex teams has a pop up spam form asking to rate the cisco webex experience :XD:
"on a scale of 0 to 10, how likely are you to recommend cisco webex?"
Well I'd never want to put anyone through constant pain and suffering so I'd rate this an honest absolute 0.
I reported these same bugs back in the days of Cisco Spark and they continued to persist to today. ~9 years of the same bugs :XD: absolutely shocking.
And I just read today that Cisco laid off a huge part of its workforce so it can focus more on AI and Cybersecurity.
WebEx, being neither of those things, is likely to continue to see things not get fixed.
They also stated they are collapsing their network, security, and collaboration teams into one. I feel the collaboration group will end up with the short end of the stick on that one.
-Otanx
I see 3 teams mentioned, and sticks are famous for only having 2 ends. They may get zero stick and find themselves spun off to some vulture capital group.