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Point is moot now. They have been dealing with this for a week. They called Spectrum and a real tech came out this time, installed drop and setup phone and internet. Frontier crap is in a box.

I can ping the WAN IPv4 address. I also tried to ping WAN Default gateway and success. I can also ping the DNS1 server. I do not understand it. I used my laptop which works at home on my wireless network and has never been connected to their network (if I remember correctly.) When connected to their network, I cannot go to any website. Your help is appreciated.

New to forum and glad I found it!
My background is higher than average computer hardware experience but be no means an expert when it comes to full blown networking. Understand enough to get calls from friends and family and usually figure it out. This one has me stumped but like I said I'm no expert.

Arris NVG443b modem router connected to DSL (frontiernet) phone line (ADSL2.) Lights are green except globe (internet) is blue which is supposed to mean connected to internet. Router rebooted many times during troubleshooting.

Wireless works as on a PC(limited.) I can bring up 192.168.254.254 (web interface for modem/router.) Cannot connect to any website

Wireless on Amazon Fire HD 7 connects to wireless but also limited and no internet either.

Wireless on Roku 3 connects to wireless but during network setup  - wireless ok    Internet not ok. Cannott connect to Netflix or Hulu or YouTube.

Makes me think something wrong on DSL side but blue globe light says otherwise.

Modem/router web interface says the WAN is connected and up?

I hooked up an older Netgear D2200D-1FRNAS and the scenario was the same with the lights and web interface. How could 2 modems have full connection status but 3 devices cannot connect to internet. Went back to Arris modem and proceded.

I called frontier support and was on the phone for over an hour and a half. She was able to connect to the modem and she listed all the devices that were showing they were connected to the modem?? She can connect to modem remotely but I cannot get to internet. Now I think a setting in the modem is incorrect not letting devices connect to internet.

These all worked in the morning. Neighbor ( where this problem is) has been wanting to switch to Spectrum cable internet. A Spectrum tech came out and complained because there is no drop to the house so he has to run a drop from across the street. Complained a branch in the way on adjacent neighbor's property. I don't see anything that would prevent a cable drop. He seemed to not want to do the work and he did not. He did come in the house and looked in basement for ground or water pipe. He also looked at current modem setup. I am nervous about that as wifi SSID and password taped to side of modem.Anyway, the problem started right after he was on site. He did put up a ladder on a pole but not sure what he did. I am not saying he purposely did anything nor do I know what he could have done to the line to give this scenario. Any ideas?

8 yrs IT manager for 80 pc/6 server network
Always been into computer/network things as a hobby. First pc - Timex Sinclair ZX81.
Been out of IT for 8 yrs but always helping out neighbors/family so they don't get robbed by crooks.