How to Handle an Inquiry

Started by deanwebb, May 12, 2017, 09:20:14 AM

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deanwebb

May 12, 2017, 09:20:14 AM


Yes, there's humour in there, but also a large measure of truth. Sometimes, we have to be VERY careful about our answers. Maybe not as careful as in the last example, but careful nonetheless...

Always remember that you never have nothing to hide, as far as the legal system is concerned. Details can always be used to construct a scenario that didn't happen. So, if the questions get pointed and the CC line explodes, be very cautious in your replies. Very VERY cautious.
Take a baseball bat and trash all the routers, shout out "IT'S A NETWORK PROBLEM NOW, SUCKERS!" and then peel out of the parking lot in your Ferrari.
"The world could perish if people only worked on things that were easy to handle." -- Vladimir Savchenko
Вопросы есть? Вопросов нет! | BCEB: Belkin Certified Expert Baffler | "Plan B is Plan A with an element of panic." -- John Clarke
Accounting is architecture, remember that!
Air gaps are high-latency Internet connections.

deanwebb

#1
May 12, 2017, 09:23:14 AM
Another great example:

Take a baseball bat and trash all the routers, shout out "IT'S A NETWORK PROBLEM NOW, SUCKERS!" and then peel out of the parking lot in your Ferrari.
"The world could perish if people only worked on things that were easy to handle." -- Vladimir Savchenko
Вопросы есть? Вопросов нет! | BCEB: Belkin Certified Expert Baffler | "Plan B is Plan A with an element of panic." -- John Clarke
Accounting is architecture, remember that!
Air gaps are high-latency Internet connections.

Dieselboy

#2
May 15, 2017, 10:37:52 AM
Funny but true!

I'm helping someone at the moment with issues with various, shall we say "companies". We're suspecting fraudulent activity at one or more of these companies and an incident happened which has been reported to the police.  One of those companies has since been in contact with us to make a statement about another matter involving one of the other companies. A statement which is completely normal in normal circumstances and normal duties. However, this statement provides more evidence of fraudulent activity. I've demanded to know the date, time and persons involved (suspected fraudsters) which prompted said company to make said statement to us. They have yet to respond.  :eek:

deanwebb

#3
May 15, 2017, 11:13:33 AM
"Are you Brian Dawe?"

"Can I have a glass of water, please?"

Back to your issue... never sign off on a statement someone else wrote.

If you sign off on a statement, make sure it's one that you've edited significantly to make best representation of your position.
Take a baseball bat and trash all the routers, shout out "IT'S A NETWORK PROBLEM NOW, SUCKERS!" and then peel out of the parking lot in your Ferrari.
"The world could perish if people only worked on things that were easy to handle." -- Vladimir Savchenko
Вопросы есть? Вопросов нет! | BCEB: Belkin Certified Expert Baffler | "Plan B is Plan A with an element of panic." -- John Clarke
Accounting is architecture, remember that!
Air gaps are high-latency Internet connections.

Dieselboy

#4
May 15, 2017, 07:07:29 PM
Agree :)

Another thing which I find myself telling people lately is this: "Don't let other people make their problem, your problem". <- this happens A LOT.

A general example is that you complain to a company or provider that they have not done something they should have, or you've received something sub-standard. That company then tell you that you need to speak to person X and take it up with them.
Wrong. If that company is obligated to provide then it's their problem and advising you incorrectly that the "correct" course of action is to speak with person X. This is passing their problem onto you to deal with and will probably result in you not getting anywhere and giving up.

I saw a video on facebook (1320 video) where someone had purchased a Lamborghini for $85k based on pictures, videos and written text from the dealer. "Mint condition"... When the truck arrived to drop the car off, it was a complete wreck. The guy was trying to get through to the dealer to sort it out and the dealer was not answering calls and avoiding him..
That was a mistake.
If something arrives and is not as described - don't accept it. Don't allow that problem to be your problem. Let the delivery guy decide what he has to do.

Instead, the guy took delivery and now has the hassle of that. However I think the guy buying the car may have organised the delivery truck himself, therefore when the truck driver loaded the car he technically took / accepted delivery.

Knowing the boundaries of responsibility helps, too. 

deanwebb

#5
May 16, 2017, 02:12:47 PM
Support boundaries, amen, brother! Always know what you do and do not support and involve people from other groups when work gets outside your area.
Take a baseball bat and trash all the routers, shout out "IT'S A NETWORK PROBLEM NOW, SUCKERS!" and then peel out of the parking lot in your Ferrari.
"The world could perish if people only worked on things that were easy to handle." -- Vladimir Savchenko
Вопросы есть? Вопросов нет! | BCEB: Belkin Certified Expert Baffler | "Plan B is Plan A with an element of panic." -- John Clarke
Accounting is architecture, remember that!
Air gaps are high-latency Internet connections.
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