Cisco WiSM 2 sending random EAP-Type information

[deanwebb]

This just boggles me. Can't you just say "send me a new WiSM." I have requested new hardware, and they have done it after much less hassle than you are going through.

-Otanx

It gets even more hilariouserer. 

We were supposed to have word on the loaner WLC by CoB yesterday. One of our guys got an email from the TAC that we'd know about it today. Nobody else on the main email thread found out about that until this morning, when our guy let everyone else know, surprised to notice that he was the only one that got the reply, not the whole distro list. This TAC guy is junior MS-SQL admin-grade special.


I finally got the capture from the next hop device upstream from the 6800 and the WiSM... after 12 days... in it, I see loads of SNMP traffic bound to the RADIUS server. Yet, none of it arrives like that at the RADIUS server. Hmmm... 

Thinking quickly, I put the RADIUS server into communication with the 6800 chassis, which we normally do when we put a site under NAC monitoring. We started getting SNMP information from the switch that fleshed out the client details from the WiSM. Also, there were fewer users at the site, so it was easier to see who was getting rejected or not.


Well, nobody was getting rejected anymore. Maybe it was what I did with the switch... or maybe it was just a light load that the WiSM could handle. However, the TAC guy then said he was glad to hear, was going to put the loaner WLC request on hold, and that he was going to be out on Friday, please check with his manager if we needed anything. By the time I replied with, "No, don't put that on hold, just in case we see the problem," his OOO message was set and that was that.


Dude... it may have been a while since I did tech support for a living, but I know that one does not unilaterally cancel a customer request. One also does not drop the mike and say, "Well I'm outta here!" if the site is continuing to experience outage conditions.

One especially does not do those things when there are 13 people on the To: line and 17 people on the CC: line of the email back-and-forth.

PROTIP: When more and more people magically appear on the To: and CC: lines of your email thread, they're not all engineers that asked co-workers, "Hey, when you get a really interesting case again, please copy me on the thread so I can learn from it." They're managers, supervisors, maybe even regional managers and directors, both in your company and in your customer's company. You is being watched, so you best behave yourself, or you might get taken out to the woodshed.


We've since sent out two emails to the list, expressing our strong desire to have that replacement/loaner/additional/whatever we need to call it to get it overnighted to the site WLC shipped out. We have yet to hear from Cisco.

And now I give you the five stages of dealing with that one piece of bad hardware that the vendor won't replace:

[paulaugust]

Ya what might be the reason for frequently getting EAP-Type information,any how nice information we are got from you

[deanwebb]

Replacements should be there tomorrow. I get to start a tcpdump right before I go to my doctor appointment, and then review it once I get back. If all goes well, then I can return to working normal Texas time hours on Wednesday.