Introducing Cisco Customer Success Manager

[icecream-guy]

-from my email

A key component of digital transformation is the evolution of roles, requiring new skills and often nonlinear career progression. Learning@Cisco is here to help guide you with the introduction of our new Customer Success Manager training and certification program.

The Customer Success Manager Specialist certification provides candidates with a solid set of skills and the knowledge to deliver immediate value to the vendor-customer relationship. With this certification, you'll become a trusted advisor, able to lead customers through business discussions and provide strategic solutions that meet the desired business outcomes.

Review the specific training and exam requirements to add this certification to your life-long learning plans.

Regards,
Learning@Cisco

Training and exam requirements.

https://learningnetwork.cisco.com/community/certifications/customer-success/customer-success-manager?mkt_tok=eyJpIjoiTWpka01USmpZbUZrTURKbCIsInQiOiJ4NlUzSUd2RHRva0lQNkQwTUZrcUhMTWQ1N2JcL2JCczJ0MXlaQnNyNHFJWFFpbDJGdTY5RE9uVm9yV2REeTBoWHdyYlFXOFwveFJnOXNRZ1F2TUw0ZFU1VGNldTZieFNodjFvZjBHMEVaTWhyc0czVmVyYVR3OGtZTUZaZHMwWmNuIn0%3D

[that1guy15]

Exam question 1 (of 1):

When speaking with customers about product selection for a proposed solution. What is the best choice from the options given?
a) Cisco
b) Juniper
c)Arista
d) Cisco + SmartNet

[deanwebb]

Exam question 1 (of 1):

When speaking with customers about product selection for a proposed solution. What is the best choice from the options given?
a) Cisco
b) Juniper
c)Arista
d) Cisco + SmartNet

It's a NO WAIT IT IS D! TRICK QUESTION! I DO NOT LIKE THE WORDING IN IT!

But, yeah...

This is the certification to train someone up in begging customers to not cut and run just because there's something cheaper out there that does the same job.

[icecream-guy]

Exam question 2 (of 1):

What is the correct choice from the options given?
a) Brocade
b) Juniper
c) Arista
d) Belkin

A. Cisco

[NetworkGroover]

This is pretty funny and what happens when you have extra money to waste on things like this....

[that1guy15]

Exam question C (of 1):

In the diagram shown below please provide C with

X

A) EIGRP
B) OSPF
C) STP
D) Cisco

[deanwebb]

Exam Question (n+1):

A customer is about to explain what he needs to you. You should do which of the following?

A) Listen intently to his needs and outline first a vendor-agnostic architecture that would address them.

B) Listen carefully to his needs and suggest a range of vendors that offer products in that sphere and recommend a competitive proof of concept between vendors to make an appropriate selection.

C) Listen compassionately to his needs and suggest several ways Cisco products can address his issues.

D) Cut him off before he says another word and have him cut a PO for the professional services you're about to offer him in getting him to buy loads of gear from Cisco.

[Otanx]

Exam Question (n+1):

A customer is about to explain what he needs to you. You should do which of the following?

A) Listen intently to his needs and outline first a vendor-agnostic architecture that would address them.

B) Listen carefully to his needs and suggest a range of vendors that offer products in that sphere and recommend a competitive proof of concept between vendors to make an appropriate selection.

C) Listen compassionately to his needs and suggest several ways Cisco products can address his issues.

D) Cut him off before he says another word and have him cut a PO for the professional services you're about to offer him in getting him to buy loads of gear from Cisco.

Trick question. Any written document as part of this should say you are doing A or B. The customer will be thinking you are doing C while the entire time you are really doing D.

-Otanx

[deanwebb]

Exam Question (n+1):

A customer is about to explain what he needs to you. You should do which of the following?

A) Listen intently to his needs and outline first a vendor-agnostic architecture that would address them.

B) Listen carefully to his needs and suggest a range of vendors that offer products in that sphere and recommend a competitive proof of concept between vendors to make an appropriate selection.

C) Listen compassionately to his needs and suggest several ways Cisco products can address his issues.

D) Cut him off before he says another word and have him cut a PO for the professional services you're about to offer him in getting him to buy loads of gear from Cisco.

Trick question. Any written document as part of this should say you are doing A or B. The customer will be thinking you are doing C while the entire time you are really doing D.

-Otanx

Correct. Now all your Cisco certs are renewed for another 3 years.