Cisco Customer Satisfaction Survey

[deanwebb]

I just filled mine out, where Cisco was hoping for  but I had to rate them as  in a few areas.

My major beefs were:
1. Licensing messes
2. Sending us SEs with CCIEs that don't know their butt and a hole in the ground... all hat and no cattle... Some of the guys we got were great, others should not have been allowed outside in the daylight.
3. Security products that make more sense from an R&S angle than they do from a security angle. They need to increase flexibility of options and do some serious work on making GUIs more usable and informative. Security involves reading reports, not doing everything from the CLI.

I also growled about how getting a CCNP-Security is now no longer an option for the home hobbyist. It would be nice to see training versions of their products for free or low cost to people that want to learn them, but who don't have them at their job site or consultancy.

I also had a complaint about how there were some times that I felt we were getting pushed to buy Cisco products not to really benefit our firm, but to help sales people meet quarterly numbers. Short term gains should not be made at the expense of long term relationships.

I *do* like my Cisco account rep and I *am* partial towards Cisco gear in general, but I'm not married to the stuff. I'm not going to automatically choose Cisco because of brand loyalty, I'll choose it if it's legitimately better than the competition that we've looked at.

What's your Cisco Customer Satisfaction experience?

[Dieselboy]

Don't get me started. I never ever fill these out. Although when I get good support (which does happen a lot, especially from Sydney TAC), I do follow up and let people know. But if I get the opposite I go full WWE on them, in a professional manner. Sometimes I think I just get idiots.
Example, if I raise a TAC case it's because there's a problem and I'm expecting the Cisco engineer assigned to know more than I do about the technology or device to fix that problem. I shouldn't have to explain to the TAC engineer how something works, which has happened a good number of times.

And I definitely hear you on the hardware selection.