Support renewals

[Dieselboy]

Riverbed support for 2 devices coming in at almost $10k. Big boss fell over and has put his foot down now  Doesn't see that they are a critical business need.

With Cisco gear you can get them covered by a reseller - does anything like that exist for Riverbed hardware? I don't mind going through a 3rd party for that.

[mlan]

I checked Curvature, but they do not list Riverbed hardware.  There must be somebody trying to make a buck on it though...

[Dieselboy]

Thanks for checking. I think I'm over a barrel. I can only get approval to cover one (out of two) appliance 

[deanwebb]

Coverage for only one? Then make it the HA secondary. That way, if the primary fails, you just buy a new one. If the secondary fails, you get that fixed so you know you have a backup for the primary.

That made so much sense to me, I should be a manager... someone shoot me now...

[mlan]

I found a third party support vendor for Riverbed:

https://www.xsnet.com/supported-oems-cisco-juniper-brocade-f5-nortel-avaya-enterasys-networks

I'm not seeing any others, so I'm guessing Riverbed's lawyers stay pretty busy...

[Dieselboy]

Coverage for only one? Then make it the HA secondary. That way, if the primary fails, you just buy a new one. If the secondary fails, you get that fixed so you know you have a backup for the primary.

That made so much sense to me, I should be a manager... someone shoot me now...

Spot on! I have been managing my smartnets similar this year. With the smart nets, primary unit has 24x7x4 and the backup unit is covered under 8x5NBD or not at all.

I found a third party support vendor for Riverbed:

https://www.xsnet.com/supported-oems-cisco-juniper-brocade-f5-nortel-avaya-enterasys-networks

I'm not seeing any others, so I'm guessing Riverbed's lawyers stay pretty busy...

mlan thanks so much mate! I will give them a call.

In any case I think I should start looking at buying support again at around year 3 of ownership