Wireless Solutions

[Dieselboy]

I think it would be better for Meraki if they could keep the devices running after license expiry, and simply block access to change the configuration of the devices. An attempt to update the config would display a message and a account manager would be prompted to call them for a discussion.. That then gets over the whole "ooh if I dont pay then the world turns upside down" fear.

Or at least keep it working as a basic device. Example, firewalls dont get malware or anything fancy. Just simple routing and nat or something.

I just think that stranding a customer isn't good customer service.

[deanwebb]

I think it would be better for Meraki if they could keep the devices running after license expiry, and simply block access to change the configuration of the devices. An attempt to update the config would display a message and a account manager would be prompted to call them for a discussion.. That then gets over the whole "ooh if I dont pay then the world turns upside down" fear.

Or at least keep it working as a basic device. Example, firewalls dont get malware or anything fancy. Just simple routing and nat or something.

I just think that stranding a customer isn't good customer service.

I agree.